Frequently Asked Questions

FAQs with Cottages on Mountain Creek

Treatment for adults 18 and over includes Bipolar, Schizophrenia (Schizoaffective Disorder), Major Depression, OCD, Anxiety Disorders and other forms of mental illness.

Services include Residential Treatment (24/7 and Independent Living), Intensive Out-Patient Program, Supported Employment Preparation, Day Programming, Out-Patient Addiction Program and At Home Case Management.

See our full program offering here.

24/7 Resident: You must advise the Social Worker of your scheduled appointments so that transportation can be arranged or the Social Worker is aware of your whereabouts at all times.

Day Program Client: You may be scheduled for field trips and transported with a staff member. You are required to sign in and out when leaving the premises.

Independent Living Client: You are provided a Case Manager upon your arrival. You have the ability to move freely in your daily life, attend support groups, work, go to school and/or be involved in the daily therapies offered at any program. Independent Living is designed to provide a residential setting with support and oversight while allowing you to live mostly independent. You are required to sign in and out when leaving the premises.

We recognize that family support is an integral part of recovery. Therefore, periodic care plan meetings are held with family members and/or case managers and therapists and/or other key members of the client’s recovery team. Care Plans are updated monthly as residents continue through the course of recovery and reintegration back into society.

We accept out-of-network benefit plans and working with our Medical Billing specialists can help determine your costs.

You are responsible for paying your deductible and any co-payments at the time of admission based on the verification of benefits received from your insurance company. Our Medical Billing Department can answer any financial questions you may have about costs not covered by your insurance. Read more about Fees & Finance.

Current Procedural Terminology (CPT) codes are used to bill insurance companies. Unlike many people perceive, these are not codes for specific therapies, but codes for procedures. This allows a variety of professionals to bill through the same set of codes.

The Cottages on Mountain Creek provides a discharge care plan that includes an individualized program based on whether the client is moving back home, to an apartment, and/or moving to a relative’s home. With the permission of the client, communication is provided to the appropriate caregivers. Creekside Services provides Case Management and After-Care Programming for clients moving into an apartment.

No. The Cottages On Mountain Creek offers mental illness treatment and recovery care to Adults ages 18 and up.

Family members and other treatment or care providers including professional facilities may refer adults 18+ to The Cottages On Mountain Creek for residential treatment, therapeutic day treatment, supported independent living or intensive out-patient programming by contacting our Admissions Office 24 hours a day at (404) 200-1925 or by email at [email protected].

A Licensed Social Worker will complete a thorough, face-to-face assessment to gather information about current problems, as well as behavioral health, medical and family history. The goal is to provide a treatment recommendation based on a patient’s current clinical and physical presentation upon receipt of a non-refundable administration fee.

An Admission evaluation will then be started and can take up to three days. Along with receipt of current medical records, Physician Statements, and TB Screening and recommendations from your medical/professional providers, discharge planners or any referring agency. A final determination of acceptance into the program from The Cottages’ Clinical Team will be made upon receipt of all financial and medical procedures.

Our Medical Billing specialist will verify insurance benefits, often prior to a person’s arrival at The Cottages for residential and/or day programs to confirm that treatment will be covered or to determine your out-of- pocket costs. Insurance verification information along with a copy of your valid insurance card must be provided to our Licensed Social Worker during the Admission Evaluation.

With a signed and dated Release of Information, we will contact any referral sources or outpatient treatment providers. This allows us to communicate about relevant clinical information, thus improving both continuity and quality of care.

While our homes were originally constructed over 50 years ago, renovations and upgrades include energy efficient standards to conserve valuable resources:


  • Our homes are located within walking distance of parks, open spaces, places of worship, shopping and the public library
  • Any construction waste and unneeded materials are responsibly disposed of or stored for reuse
  • We support the Trash Collection’s recycling program
  • Our vegetable scraps are utilized in our on-site compost pile
  • Our gardens and landscaping are maintained chemical-free
  • All future landscaping materials are designed to be “green” friendly

Yes. We are required to document the recovery progress, medication requirements, any adverse problems and needs of participants of the program. Each participant’s case file is kept in a secured room with only staff having access. The State of Georgia requires all licensed facilities to keep records for several years after a participant leaves.

Your health insurance policy is a contract between you and your insurance company. Specific questions about your policy and coverage are best answered by the insurance company or your employer. We will make every effort to comply with your carrier’s procedures. Knowing your benefits will help you plan for any expenses not covered by your insurance.

The Cottages’ Medical Billing Team will assist in verifying your insurance benefits for coverage of therapeutic procedures offered at The Cottages’ Residential and Day Programs. This can be done before coming to The Cottages’ by calling our Medical Billing Department with your insurance policy information. Visit the Fees & Finance page for more info.

Psychiatrists are not employees of The Cottages on Mountain Creek, LLC, therefore, a separate payment to the psychiatrists will be required.

Please note psychiatry sessions at The Cottages are not added fees; they are separately billed fees that are included in your overall treatment costs. As a convenience, we accept MasterCard, Visa, American Express, Debit Cards and Checks.


The Joint Commission

Founded in 1951, The Joint Commission seeks to continuously improve health care for the public, in collaboration with other stakeholders, by evaluating health care organizations and inspiring them to excel in providing safe and effective care of the highest quality and value. The Joint Commission accredits and certifies more than 21,000 health care organizations and programs in the United States. An independent, nonprofit organization, The Joint Commission is the nation’s oldest and largest standards-setting and accrediting body in health care. Learn more about The Joint Commission at

The Gold Seal of Approval®

The Cottages on Mountain Creeks has earned The Joint Commission’s Gold Seal of Approval® for Behavioral Health Care Accreditation by demonstrating continuous compliance with its performance standards. The Gold Seal of Approval® is a symbol of quality that reflects an organization’s commitment to providing safe and effective care.